B & D SYSTEM ENGINEERS
Engineering in Pretoria

Improving the productivity of your business B&D System Engineers offers a wide range of ICT support services to small and medium-size businesses, utilising the latest technologies and offering the latest solutions. We have learnt that every business is different and has its own unique information and communication needs. We therefore are not a one-size-fits-all type of business but one that will take the time to get to know your unique business and what YOU need in order to effectively run that business. How can our solutions improve the productivity of your business? What processes could we implement to increase your production? How can we reduce the cost of owning and maintaining your existing equipment? What technology solutions will you need over time to help your business grow? It is for this reason that superior maintenance and turnaround times are so critical in a company's IT environment to enhance seamless business continuity. B&D have two ways of offering IT support; either ad-hoc or SLA support. Because you are already paying the provider a predetermined monthly fee without specifying the time to be spent at your office up front, they hope to visit your office as little as possible to be able to service more customers per technician. This makes your employees more productive thereby saving you time and money and reducing IT costs. We have found that within less than two months of a new customer entering into a Service Level Agreement with us, their emergency support calls reduce by more than 60%. To all Service Level Agreement customers we offer free, unlimited telephonic and remote support assistance. Our asset management service provides customers with an accurate inventory of available IT resources. Outsourcing your procurement to B&D allows you to benefit immediately from experienced procurement specialist support. B&D manages the procurement process from start to finish and has access to a large selection of the finest ICT products available from across the globe. We can pass our savings onto our customers, ensuring you get not only the best equipment for your particular requirements, but that you get it at the most affordable prices too. We are currently responsible for running these backups for many of our clients. This is a very cost effective solution, but needs to be managed carefully. Additional Services offered Backups are monitored from our offices and you are alerted to any problems, these are sent to us via e-mail. B&D provides a comprehensive range of support and management services that ensure customers’ networked IT environments operate effectively. These services are typically the cornerstone of B&D’s service offerings because they are based on the relationship developed with customers through providing these services. The constant measuring and monitoring of service level agreements (SLA) further strengthens our relationships with customers. Management and maintenance services include help desk services, asset management services, network management services, remote desktop and systems management, TCO management, multi-vendor support, refresh services, and disaster recovery services.