Inovo Telecom
Internet Business in Pretoria

INOVO Telecom (Pty) Ltd. provides call center outsourcing and call center software in South Africa. It offers business process and needs analysis; on-going consulting services; extensive implementation and integration capabilities; rounded support, supervisor, ongoing maintenance and upgrades; agent, and administration training; and solutions development services. The company’s products include voice outbound, interactive routing voice, intelligent routing, Internet reporting, back office, scripting, messaging, voice inbounds, and recording software solutions.

Project-based consulting: in addition to the day-to-day consulting and advice we offer our contracted clients, we can also focus on a project/set of projects in a specific area (e.g. We provide flexible commercial models (rentals, outright purchase etc.) Our staff average over 10 years’ experience helping businesses do just that. Using detailed analytics and process/workflow improvements to drive efficiencies. If you’re a small business striving to increase service levels, efficiency and profitability without heavy software and infrastructure investment, or a large business with a complex set of requirements, costs are always a significant consideration. By improving workforce efficiency, and examining everything from workflows, processes, and systems integration to reducing service costs via self-service options, we do what we can to boost your bottom line. We work closely with our customers to improve lead management and automation as well as advise on inbound and outbound strategies, processes and workflows to increase sales. We work with you to understand needs, key business drivers and future strategies. Current and future opportunities are identified, aligned to a course of action and a particular benefit or ROI. Woolworths Financial Services (WFS) is an authorized financial services provider that supports Woolworths’ retail business by providing in-store credit, as well as other value-added services such as personal loans, short-term insurance and life insurance linked to other products. With 700 agents handling their existing inbound and outbound calls, their expansion into other products lines created the need for the existing call centre to expand into new premises and simultaneously replace their aging telephony infrastructure. The company required a solution that resulted in minimal disruption before, during, and after the move, while still meeting very tight fixed deadlines and continuing to maintain a small asset base. A lack of efficient workflow automation and stability across various systems created processing delays, affected the customer experience, and was beginning to have a financial impact on the business. There was a need to not just increase the efficiency and productivity of the agents by centralizing the workflow, but also to improve the tracking of campaigns and the monitoring of performance. The project has been so successful that there are already future plans to extend the use of CIM beyond voice interactions to include all bulk and/or individual SMS’s, and emails. Sage Pastel is South Africa’s leading developer of accounting, payroll and business software for the small, medium and large enterprise market. Lancet Laboratories is a pathology laboratory that provides vital diagnostic and monitoring services throughout Africa. The company processes up to 1.8 million tests per month, and offers an extensive range of pathology services across the corporate, mining and insurance sectors. INOVO’s solutions allowed for the design and automation of intelligent collection processes and strategies driven by analytics and business/customer intelligence, resulting in a 200% increase in monthly collections, as well as significant other cost reductions and service improvements.